Sections 208 and 328 have been designated as family restrooms, specifically tailored to accommodate individuals requiring ADA-compliant restroom facilities.
Benchmark International Arena does not control any parking in the downtown area, however, there are several convenient parking locations nearby. All of the surrounding garages and lots have disabled parking.
There is an accessible drop off area located off Channelside Drive in the drop-off circle and is adjacent to the Accessible Entrance. In the event that you choose to be dropped off and need assistance entering the building, we have free wheelchair service manned by our staff. Just ask anyone with an Benchmark International Arena name tag or any Tampa Police Officer to request the wheelchair for you. It will be brought to you and you will be escorted to your seats at no charge.
Accessible tickets for all events located at Benchmark International Arena can be purchased online at Ticketmaster.com based on availability. Accessible tickets may be purchased online directly from the seat map and rows are designated as WC. Simply select “Filters” at the top of the page and then select the Accessible icon. See below for a diagram.
Please note: The number of accessible tickets vary by event.
For accessible seating questions or concerns, please email boxoffice@viniksportsgroup.com or call 813.301.6700.
If you have arrived at Benchmark International Arena with a valid ticket, but you do not have accessible seating and have the need for it, please see a representative at Guest Services Desk located behind Section 101 on the Promenade Level. Please keep in mind that an accessible seating relocation is not guaranteed and is subject to availability.
Seating locations and facilities are provided. Benchmark International Arena offers a barrier-free entrance with a dedicated accessible elevator.
Benchmark International Arena Accessible Seating Locations
Accessible seating is available in a designated row (WC) in the seating locations below. Accessible tickets can be purchased in advance online at Ticketmaster.com and can accommodate anyone with limited mobility.
We are happy to provide you with an ASL Interpreter for any concert or event with two weeks’ notice. Please email guestexperience@viniksportsgroup.com to request an interpreter. We will work with the show for the proper placement of the interpreter taking into account your seat location.
The following areas of Benchmark International Arena present access:
Closed Captioning is available at all hockey games for full in-game production. Using your smartphone you would go to the Tampa Bay Lightning app and scroll down to the section “Coming to Benchmark International Arena”. Under that heading, you will see a tab for “Closed Captioning”. Open the tab and you will receive closed captioning of all in-house announcements.
Benchmark International Arena has six guest elevators for use during an event.
For our guests that need audio assistance, simply stop by the Guest Services Desk across from section 101 and we will distribute an assistive listening device in exchange for a form of picture I.D.
Benchmark International Arena is committed to facilitating the accessibility and usability of its Web site, benchmarkintlarena.com Over time, Benchmark International Arena will be implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.
We are always working to improve and provide a great experience to all of our guests. If, at any time, you have specific questions or concerns about the accessibility of any particular web page on benchmarkintlarena.com please contact us at accessibility@viniksportsgroup.com or 813.301.6500. If you do encounter an accessibility issue, please be sure to specify the web page in your email or on your call with us.
There is an accessible drop off area located off Channelside Drive in the drop-off circle and is adjacent to the Accessible Entrance. In the event that you choose to be dropped off and need assistance entering the building, we have free wheelchair service manned by our staff. Just ask anyone with an Benchmark International Arena name tag or any Tampa Police Officer to request the wheelchair for you. It will be brought to you and you will be escorted to your seats at no charge.
The Tampa Bay Lightning have installed ProWire’s real-time audio streaming technology at Benchmark International Arena. Lightning fans will be able to access in-game commentary, live rink mics and exclusive team content in real-time through their mobile device.
Everyone experiences sensory input differently, and it is important to us that all of our fans are able to enjoy the excitement of today’s event. Sensory bags are available for anyone interested while supplies last at guest services, Section 101.
The Tampa Bay Lightning Sensory Room at Benchmark International Arena was constructed in consultation with CARD (University of South Florida – Center for Autism & Related Disabilities) with the intent to provide a safe space for those with sensory processing needs. Located in the Suites entrance lobby, the Sensory Room is available to any guests who may need to step away from the action. The room features a number of sensory-specific items to stimulate or calm specific senses.